http://www.trishsworld.com/blog/2010/03/dinner-destruction/ Tue, 17 Aug 2010 20:53:41 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.trishsworld.com/blog/2010/03/dinner-destruction/comment-page-1/#comment-599 Forbidden Forest « Trish's World Wed, 10 Mar 2010 17:35:12 +0000 http://www.trishsworld.com/blog/?p=1803#comment-599 [...] As I mentioned, my crock pot lid shattered on Sunday, ruining my dinner, and also my crock. On Monday morning, I called Rival’s customer service department to see if I could buy a new lid. I had looked around online and wasn’t able to find the right one. The girl I talked to asked me a few questions, and then asked me for some codes on the bottom of the crock. Then she gave me the bad news: the model I have is no longer being manufactured, so no lids are available. Also, my warranty was expired. I was bummed. Then she said, ” What I can do is offer you a brand new crock pot at no charge.” Ummm, wah? That is NOT what I was expecting at all! My crock was a 5 quart programmable. All she had was a 5.5 quart. I told her I’d rather go smaller than larger, so she offered me a 4 quart, but cautioned me that it wasn’t programmable and she was very apologetic. Wow, she was apologizing for giving me something for free that was not as good as my 6 year old one that was outside of warranty. I happily accepted the 4 quart un-programmable, and I couldn’t be happier!! Rival’s customer service rules. I was more than pleased by this outcome, I was blown away. The girl I talked to was probably the nicest customer service rep I’ve ever had the pleasure of speaking with too. If you need a small appliance, you should totally choose Rival. [...] [...] As I mentioned, my crock pot lid shattered on Sunday, ruining my dinner, and also my crock. On Monday morning, I called Rival’s customer service department to see if I could buy a new lid. I had looked around online and wasn’t able to find the right one. The girl I talked to asked me a few questions, and then asked me for some codes on the bottom of the crock. Then she gave me the bad news: the model I have is no longer being manufactured, so no lids are available. Also, my warranty was expired. I was bummed. Then she said, ” What I can do is offer you a brand new crock pot at no charge.” Ummm, wah? That is NOT what I was expecting at all! My crock was a 5 quart programmable. All she had was a 5.5 quart. I told her I’d rather go smaller than larger, so she offered me a 4 quart, but cautioned me that it wasn’t programmable and she was very apologetic. Wow, she was apologizing for giving me something for free that was not as good as my 6 year old one that was outside of warranty. I happily accepted the 4 quart un-programmable, and I couldn’t be happier!! Rival’s customer service rules. I was more than pleased by this outcome, I was blown away. The girl I talked to was probably the nicest customer service rep I’ve ever had the pleasure of speaking with too. If you need a small appliance, you should totally choose Rival. [...]

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